How to Order

How to Place an Order

Buying Real Madrid products with us is simple, fast, and secure. Before placing your order, make sure that:

  1. You have selected the correct product size (if applicable)

  2. You are aware of the estimated delivery dates for the product

  3. The desired quantity is correct

  4. You have read the terms and conditions

When you are ready to complete your purchase, simply click the "Add to Cart" button on the product details page, and then click the "Checkout" button.

New Customers
If you are a new customer, you will be asked to enter information in the order form, such as your delivery address, name, and payment details. Once completed, you will be shown an order confirmation page and will receive a confirmation email.

Existing Customers
If you are already a customer, you will be asked to log in if you have not done so already. If you have not changed any of your details, you will be asked for your credit card information. Once this step is completed, you will be shown an order confirmation page and will receive a confirmation email.

Madridistas
If you are already a Madridista, you must log in using your Madridista number. If you have not changed any of your details, you will be asked for your credit card information. Once this step is completed, you will be shown an order confirmation page and will receive a confirmation email. Remember that you automatically receive a 15% discount for being a Madridista.

Members
If you are already a Member, you must log in using your Member number. If you have not changed any of your details, you will be asked for your credit card information. Once this step is completed, you will be shown an order confirmation page and will receive a confirmation email. Remember that you automatically receive a 15% discount for being a Member.

Please note that the ordering process on the Official Real Madrid Online Store at shop.realmadrid.com is a secure connection. Carefully fill in all required information on this page, ensuring that all fields are completed. Then, click the purchase button. Your order will then be confirmed and processed for delivery. Please note that by completing the purchase process, you are making an offer to buy which, if accepted by us, will create a binding contract. Neither submitting an electronic order form nor completing the payment process constitutes our acceptance of your order. A binding contract will exist from the moment the goods are dispatched. We will send you a confirmation email as soon as your order has been accepted.

Once the order has been fully processed, a shipping email will be sent notifying you when your order will arrive. The duration of our contract with you begins at the time we dispatch the products and continues until the last day of your cancellation right.